Subscription & Billing Terms · Version 2026-10-15 · Effective October 15, 2026
These Subscription & Billing Terms explain how ROLOVET INC ("we", "us") charges for Rolovet. They are part of our Terms of Service. The current plans and prices are shown at rolovet.com.
Rolovet is offered as a subscription to veterinary practices. Each plan states what it includes: staff seats, locations, storage, and features. Prices are in U.S. dollars per practice and exclude any sales or similar tax that applies.
Every new practice is reviewed and approved by our team before it can be used. Your 30-day free trial begins on the day we approve your practice. Before the trial ends you choose a plan and add a payment method. If you do not, we will contact you, and your records stay available for you to export for at least 30 days.
Monthly plans are billed each month in advance. Yearly plans are billed once a year in advance, at a lower price than twelve monthly payments. Your subscription renews automatically for the same period until you cancel. Additional seats and additional locations, where a plan offers them, are billed at the listed price for your billing period.
A plan's seats, locations, and file storage are limits as well as what is included. Text messages are billed at cost, on top of the plan, because carriers charge for each message. AI features are included for normal use of a practice; we may contact you if use is far above that. Data import for additional locations may carry a one-time onboarding fee, which we will quote you before any work starts.
We charge subscription fees by card through our payment processor, Stripe. Your card details go directly to Stripe and are not stored by Rolovet. When you add a card, you authorize us, through Stripe, to charge that card for your plan, any additional seats or locations, applicable taxes, and any text message charges, at the start of each billing period, until you cancel. You agree to keep your payment details current. If a card is replaced by your bank, the charge may continue on the replacement card. Receipts and invoices are emailed to the practice and are available on its billing page. Other ways to pay, such as an invoice, may be offered by arrangement.
You may upgrade at any time; the change takes effect immediately and the price difference is prorated. A downgrade takes effect at your next renewal.
You may cancel at any time in your account settings. A monthly plan stays active until the end of the month you have paid for, and we do not refund part of a month. If you cancel a yearly plan, we refund the unused part of the year you paid for, counted from the date you cancel. Refunds go back to the card you paid with. After cancelling, we keep your practice's data for 90 days so you can still download a copy, and then delete it permanently; we email you when you cancel and again 30 and 7 days before the end. You can download a complete copy at any time from your clinic's page (Settings, then Data & backups), and we recommend doing so before you cancel.
If a payment fails we will tell you and try again. We will not lock you out of your practice's records because of a late payment. If an account stays unpaid after repeated notice, we may suspend it, and you will still be able to export your records.
If you think a charge is wrong, please write to hello@rolovet.com first and we will look at it promptly. If a charge is disputed with your bank without contacting us, we may suspend the account until it is resolved, and we will give the card processor the records of your subscription.
We will give you at least 30 days' notice before a price change takes effect, and it will apply from your next renewal.
Prices exclude sales, use, or similar taxes. Where we are required to collect them, they are added to your invoice.
Rolovet does not process, hold, or take any part in payments between a practice and its own clients. Those are handled by the practice's own payment arrangements, and Rolovet only records them for the practice.
Questions? Contact hello@rolovet.com.
ROLOVET INC, a Florida corporation. This document governs use of the Rolovet
service by veterinary practices.